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Dissegna Premium Family Produce Policy

Store Policy

Dissegna Premium Family Produce Store Policy

Shipping Policy

We strive to ship our orders the same day if placed before 10:30am (Excluding public holidays & weekends), however if we are unable to ship the same day, your order will be sent the next available day.

Lost Shipments
It is your responsibility to notify us if your order does not arrive and we will lodge an enquiry with Australia Post. We will not be held liable for any loss or damage resulting from late delivery.

Out of stock/Back order
We strive to keep our stock levels uniform with what is available, however, if you manage to catch us between stock level updates, we will contact you to happily offer a refund, different item or send it as soon as it comes into stock.

Return to sender/Failure to deliver
It is your responsibility to enter the correct delivery address/details at the time of ordering. In the case that the order is unable to be delivered and is returned, you will be liable for re-shipping charges.

Refund/Return Policy
Whilst we aim to satisfy our customers, unfortunate events can happen. In the event that you find the produce not up to standard, please contact us immediately.
You may be either required to return the product or send further information (photos etc.) before your refund/replacement takes place.

We may offer replacement or refund only within 14 days of shipping and may not replace goods that arrive physically damaged from shipping.

Shipping charges are not refundable.

All shipping charges must be paid for by the customer.  Refunds not available if you simply "change your mind".
Adequate details must be supplied when enquiring about a refund, including but not limited to; date of order, order number, contents of the order and your contact information.